Ways to place a Trade Order

1. Ring our Customer Service Department on 0800 0851 697 (freephone)
2. Fax order to 0800 0851 698 (freefax) (please fill in your account details)

Term and Conditions of Sale (for Trade Orders)

1. Terms of Sale
Customer’s orders are submitted to Au Naturel (UK), Inc. (the “Company”) with respect to products to be purchased hereunder (the “Products”) and will be governed by these terms and conditions (the “Terms and Conditions”). Nothing contained in any purchase order or other correspondence will in any way modify these Terms and Conditions or add any additional terms or conditions, all of which are hereby expressly rejected by the Company. By placing an order or accepting Products, Customer will be deemed to have accepted and agreed to these Terms and Conditions. These Terms and Conditions may be revised at any time by the Company, and orders submitted after such revisions will be governed by the revised Terms and Conditions. From time to time, the Company may offer certain promotions (the “promotions”) with promotional Terms and Conditions (“Promotional Terms and Conditions”). Promotional Terms and Conditions may apply to some orders, but are strictly restricted to items and promotions available through the promotional program, and in no way modify the terms and conditions for any other order, outstanding or otherwise. Company has the right at any time to revise the Products, the specifications of the Products and the prices of the Products without prior notice. Such revisions shall apply to all orders received thereafter.

2. Order and Acceptance
An order is an agreement between the Company and the Customer to enter into a contract. Each and every order is a separate contract subject to the Terms and Conditions at the time of order. No order will be binding on the Company unless and until it is accepted by the Company. Shipment of an order will constitute the Company’s acceptance of such order; the Company has no liability to Customer for orders not received or not accepted.

3. Pricing, Order Quantities and Shipping Policy
All prices listed are in British Pounds Sterling (£). All products available in individual or multiple quantities at no extra charge. Orders for £50 or greater net (after discounts) will not incur carriage charges; however, orders for less then £50 net will be charged an additional £6.00 for shipping and handling. All orders received by 2pm will usually be shipped within 24 hours. Additional charges may apply if customer requests additional services, such as Saturday delivery.

4. Damages, Short and Non-Deliveries
Customer should inspect all Products promptly upon receipt. The Company and its carrier must be notified, in writing, within 5 business days of any shortage, damage or non-deliveries. Claims that any Products fail in a material way to meet applicable specifications must be made in writing within 30 calendar days of receipt of Products.

5. Prices and Taxes
Goods will be invoiced as priced and applicable VAT charged at rates as of the time of order processing.

6. Payment
Unless a line of credit has been established, the Company requires payment in advance by Visa, MasterCard or Switch. Orders invoiced against an approved credit line are subject to net 30 day terms from date of invoice. Outstanding accounts not settled within terms bear interest at the greater of the maximum rate allowed by law, or a rate of 1.5% per month (18% per annum), even if not indicated on invoices. Failure to pay the invoice amount in full within the terms specified will retroactively void all discounts and the Customer will pay all of the Company’s costs and expenses (including solicitor’s fees, court costs and collection costs) incurred to collect any amounts owing the Company. Overdue payments are calculated without deduction or set off.

7. Risk of Loss and Delivery; Reservation of Title
Liability for loss or damage passes to Customer upon delivery to the carrier. Shipping and delivery dates are approximate only. Company will not be liable for any loss or expense (consequential, incidental or otherwise) incurred by Customer or its customers if the Company fails to meet such dates for any reason. Customer will be billed for the carriage charges if a package is wrongly refused. We could change to: "Customer hereby grants, and Company hereby reserves, a security interest in the Products until the purchase price has been paid, foreclosable in accordance with applicable law.

8. Returns
No Products may be returned for credit without prior authorisation of the Company. Products can only be returned if they were purchased within the last 12 months. No expired Products may be returned under any circumstances. A 20% restocking charge plus carrier charges are assessed on shipments refused or returned within 30 days (40% plus carrier charges if later than that). Products that have had price stickers applied will not be accepted for return.

9. Warranty and Disclaimer
Customer's sole remedy for defective product shall be a refund of the purchase price. COMPANY HEREBY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS, THEIR FITNESS FOR ANY PARTICULAR PURPOSE, THEIR QUALITY OR THEIR MECHANTABILITY. In no event will the Company be liable for any lost profits or other consequential or incidental damages or for the cost of procurement from third parties of any substitute goods.

10. Governing Law
The contract shall be governed by and construed in accordance with the Laws of England and the jurisdiction of English Courts.